shipping policy

Shipping Policy

Shopping Policy

Our Shipping Policy was last updated on 11/03/2022.

Interpretation and Definitions


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Whiskee Pet Zone
  • Goods” refers to the items offered for sale on the Service.
  • Orders” means a request by You to purchase Goods from Us.
  • Service” refers to the Website.
  • Website” refers to Whiskee Pet Zone Online Store, accessible from 
  • You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Whiskee Pet Zone Online Store. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Times

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays, although, there may be considerations for special cases on request.

Normally, the order delivery duration is 5-7 business days. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for Your Orders will be calculated and displayed at checkout. Free Shipping is applicable only in case the Order Value is equal to or higher than Rs. 999/- for delivery addresses within Kolkata only. Delivery delays can occasionally occur. 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Whiskee Pet Zone is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes).


Whiskee Pet Zone is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

To know about our Returns Policy, Check Here.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By sending us an email: [email protected]